At Krooz TV Media Inc., we value customer satisfaction and transparency. This Refund Policy explains how and when refunds may be requested for our IPTV services, in a clear and straightforward manner.
2. Refund Period
Customers may request a full refund within seven (7) days from the date of their first subscription purchase.
3. How to Request a Refund
To request a refund, please contact our support team within the seven-day period and include:
Your account or order details
A brief reason for the request
Approved refunds will be processed using the original payment method. Processing may take 5 to 10 business days, depending on your payment provider.
4. Refund Limitations
Please note the following:
Refunds apply only to the initial subscription, not renewals.
Requests made after the seven-day period are not eligible.
We do not offer partial refunds for unused subscription time.
If you experience technical issues, we encourage you to contact our support team so we can assist and resolve the issue as quickly as possible.
5. Subscription Cancellation
You may cancel your subscription at any time according to our Terms of Service. However, cancellations made after the refund period do not qualify for a refund.